Shipping and Returns
Returns
We offer a standard 30 days return window once the item has been delivered to the customer's address. Please contact us through your account messenger or via email at support@naturalelephant.com for more information on returns and replacements.
To be eligible for a return, your item should be unused and in the same condition that you received it. It must also be in the original packaging. Please let us know if the returning item is in used condition and we will be able to assist with processing your return.
non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 2-4 business days. A credit will automatically be applied to your credit card or original method of payment, within around 3 to 5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@naturalelephant.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@naturalelephant.com and send your item to:
Natural Elephant
680 Crown Industrial Ct Ste D
Chesterfield, MO 63005
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Natural Elephant
680 Crown Industrial Ct Ste D
Chesterfield, MO 63005
You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
All items will be shipped with a track-able shipping label for easy package location access.