Shipping & Returns
How do I get free shipping?
We offer free shipping on all USA orders over $25.00 and a flat rate of $4.99 on all USA orders under $25.00.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times may vary depending on the destination.
How long does shipping usually take?
Domestic orders typically arrive in 3–5 business days, while international orders can take 2–4 weeks depending on customs and local postal services.
How can I track my order?
After placing your order, you’ll receive a confirmation email with a tracking number and instructions on how to follow your package’s progress. You can also view order status from your Account.
What if my order arrives damaged or incorrect?
If you receive a damaged or incorrect item, contact our customer service team within 30 days of deliver. We’ll arrange a replacement or refund as quickly as possible.
What is your return policy?
We accept returns within 30 days of delivery for unopened and unused items. For detailed instructions, visit our Shipping and Returns policy page or reach out to our support team.
Subscriptions
How do subscriptions work?
We offer a subscribe and save option on all products. You'll get 5% off your first order, then 10% off every order after. We automatically bill and ship your order so you never run out of your natural beauty favorites.
Can I pause or cancel my subscription?
Yes, you can skip, reschedule, edit or cancel deliveries anytime, based on your needs. You can do this by clicking on the "Manage Subscription" button on your Account.
Can I change the products in my subscription?
Absolutely. You can add or remove products and adjust delivery frequency by clicking on the "Manage Subscription" button on your Account.
*Subscriptions are available for retail customers only*
Reviews
How do I get 10% off my next order?
Simply submit a review, and once it’s approved, we’ll send you an email with a 10% off coupon for your next purchase. This process is handled manually, so please allow a few days for your coupon to arrive.
How can I leave a review?
After making a purchase, you’ll receive an email inviting you to rate and review your product. You can also leave a review directly on the product page.
Why haven’t I received my review invitation yet?
Review request emails usually go out a few days after delivery, allowing you time to try the product. Check your spam or promotions folder if it’s not in your inbox.
Do you moderate or censor reviews?
We may remove spam or offensive content, but we don’t edit genuine customer feedback—positive or negative.
Why can’t I see my review yet?
There can be a short review period for approval. If it doesn’t show up after 48 hours, please contact customer support.
Dead Sea Products
Is your Dead Sea Salt authentic?
Yes, our Dead Sea Salt, and all our products with Dead Sea salt and minerals, contain only salt directly from the ancient, mineral-rich Dead Sea.
Whatare the benefits of Dead Sea minerals?
Dead Sea minerals are known for their high magnesium, calcium, and potassium content, which can help soothe, hydrate, and detoxify the skin.
Moroccan Products
Are your Moroccan products authentic?
Yes, our Moroccan Products are made in Morocco, using naturally rich ingredients traditionally found in ancient Moroccan beauty rituals.
Are these products only for skin and body care?
Not only are our Moroccan Argan Oil, Prickly Pear Seed Oil, and Lava Clay Mask Powder great for your skin, they are perfect additions to your hair and nail care routine as well!
Magnesium Products
Where does your Magnesium come from?
We source our magnesium directly from the Dead Sea, refining it to ensure it’s pure. The Dead Sea’s naturally high mineral content offers soothing and rejuvenating properties, making it an excellent choice for muscle recovery and overall skin health.
Why is magnesium good for the body?
Magnesium plays a key role in muscle function, relaxation, and stress relief. Topical magnesium can help support healthy skin and muscle recovery.
Is topical magnesium as effective as oral supplements?
Many customers find topical application beneficial for targeted relief, but results vary by individual.
Promotions
Where can I find out about the latest promotions?
Check our homepage, subscribe to our newsletter, or follow our social media @naturalelelphant for the latest deals.
Can I use multiple promo codes on one order?
Typically, only one promotion code can be applied per order. See our Terms and Conditions for exceptions.
Are promotions valid on subscription orders?
Certain promotions may exclude subscription services, but we occasionally run special offers for subscribers. See our Terms and Conditions for exceptions more details.
Wholesale
Do you offer wholesale pricing?
Yes, businesses can register for a wholesale account with us and access exclusive bulk pricing and discounts on all our products. Sign up here to get started.
How do I get free shipping on my wholesale orders?
We offer free shipping on all wholesale orders over $199.99
Do you supply marketing materials for retailers?
We can provide product images, brochures, and other marketing collateral to help you promote our brand. Just contact us to learn more.